Returns & Warranty Policy
If a part isn’t right, we fix it fast. Our Arkansas-based support team handles every return and warranty claim with the same care we give walk-in customers.
30-day guarantee
Most items qualify for a no-hassle return within 30 days of delivery as long as they’re unused and in original packaging.
Same-day response
Reach out by phone, email, or WhatsApp and we’ll acknowledge your case within one business day—usually much faster.
Real replacements
Defective products get priority handling, prepaid return labels, and immediate replacements whenever stock allows.
Return Policy
30-Day Return Window
Most items can be returned within 30 days of purchase for a full refund or exchange.
Return Requirements:
- • Original packaging intact
- • Product unused and undamaged
- • Proof of purchase required
- • Return authorization number
Return Process:
- • Contact customer service
- • Get return authorization
- • Ship item back
- • Refund processed within 5-7 days
Non-Returnable Items
Safety & Hygiene:
- • Personal protective equipment
- • Safety glasses and gloves
- • Respirators and masks
- • Disposable items
Specialty Items:
- • Custom or special orders
- • Hazardous materials
- • Software and digital products
- • Clearance or final sale items
Return Shipping
Free Returns
Free return shipping for defective items or our error.
Customer Pays
Customer pays return shipping for change of mind returns.
Warranty Information
Manufacturer Warranties
All products come with the original manufacturer warranty. Warranty terms vary by product and brand.
Engine Oils
1-5 years
Parts & Tools
90 days - 2 years
Electronics
1-3 years
Extended Warranties
We offer extended warranty options for many products to provide additional protection beyond the manufacturer warranty.
Extended Warranty Benefits:
- • Additional coverage period
- • Parts and labor coverage
- • Priority service
- • Transferable coverage
Available Plans:
- • 1-year extension
- • 2-year extension
- • 3-year extension
- • Lifetime coverage (select items)
Warranty Claims Process
Contact Us
Report the issue
Assessment
We evaluate the claim
Resolution
Repair, replace, or refund
Defective Products
What Constitutes a Defect
Manufacturing Defects:
- • Product doesn't work as intended
- • Missing parts or components
- • Physical damage from manufacturing
- • Safety issues or recalls
Not Covered:
- • Normal wear and tear
- • Damage from misuse
- • Improper installation
- • Cosmetic damage
Defective Product Resolution
Immediate Replacement
Defective items are replaced immediately when possible.
Free Shipping
We cover all shipping costs for defective product returns.
Priority Processing
Defective product claims are processed within 24 hours.
Contact Information
Returns & Exchanges
Email: contact@sautomobilss.com
Phone: +1 (409) 797-7523
Phone: +1 (409) 215-1538
WhatsApp: +1 501-510-0938Hours: Mon-Fri 8AM-6PM EST
Warranty Claims
Email: contact@sautomobilss.com
Phone: +1 (409) 797-7523
Phone: +1 (409) 215-1538
WhatsApp: +1 501-510-0938Hours: Mon-Fri 8AM-6PM EST
Need Help with Returns or Warranty?
Our customer service team is here to help with any returns or warranty questions.
Contact Customer Service